The agreement between you and us.

These Terms of Use (the Terms) govern your access to and use of mydadshealth.com (the Site) and the Lucy companion services available through the Site, including any waitlist, account, application, downloadable material, brief, audit chain, or related component (together with the Site, the Service). Please read these Terms carefully. By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Who we are

The Site is owned and operated by Synova Industries (the Company, we, us). The Lucy product, software, AI models, Capsule audit-chain protocol, training-provenance architecture, and associated trademarks and intellectual property are licensed to Synova Industries by Quantum Pipes Technologies LLC, a Wyoming limited liability company. Lucy in the Loop is a Synova Industries company, powered by Quantum Pipes. You can reach us at hello@quantumpipes.com.

2. What Lucy is, and what Lucy is not

Lucy is a clinical intelligence companion. She reads medical records you authorize her to access, looks up the medical literature behind every clinical decision, maintains a longitudinal memory across encounters, and prepares you with cited questions for every conversation with your care team.

Lucy is not a medical device. Lucy is not intended or authorized to diagnose, treat, cure, mitigate, or prevent any disease, condition, injury, or other affliction. Lucy is not regulated as a medical device by the United States Food and Drug Administration or any equivalent authority.

Lucy does not provide medical advice. Nothing produced by the Service constitutes medical, diagnostic, or therapeutic advice. Lucy does not practice medicine and is not a substitute for the judgment of a licensed healthcare professional. You must consult with qualified clinicians before making any medical decision affecting yourself or anyone in your care.

The Service is not for emergencies. If you believe you or another person is experiencing a medical emergency, immediately contact your local emergency number (911 in the United States) or go to the nearest emergency department. Do not rely on the Service for time-sensitive or emergency medical decisions.

3. Eligibility

You may use the Service only if (a) you are at least eighteen (18) years old, (b) you have the legal capacity to enter into these Terms, and (c) you are not prohibited from using the Service under any applicable law. By using the Service, you represent and warrant that you meet these requirements.

If you use the Service in connection with the medical records of another person, you represent and warrant that you have proper legal authority and the patient's authorization to do so, including any required durable power of attorney, healthcare proxy, guardianship, or written consent. You are responsible for verifying that authority before sharing anyone's records with the Service.

4. Current state of the Service

At the effective date of these Terms, the Service is in a pre-launch waitlist phase. Lucy's clinical intelligence features are not yet available to the general public. Joining the waitlist creates no obligation on your part to subscribe and creates no obligation on our part to admit any particular person to a future cohort. We will update these Terms when the full Service launches, and your continued use of the Service after that update will constitute your acceptance of the updated Terms.

5. Subscription and pricing

When the full Service is available, access to Lucy will be offered as a paid subscription. The current pricing is four hundred ninety-five United States dollars (US$495) per month while your loved one is in active medical care, with the ability to pause your subscription when they are not. Pausing reduces your billed amount to zero for the paused months. You may resume at any time. There is no contract minimum and no setup fee.

Subscription fees are billed in advance through our payment processor. Charges to your payment method authorize us to renew your subscription automatically each billing period unless and until you cancel or pause. You can cancel or pause at any time through your account settings or by writing to hello@quantumpipes.com.

Cancellation takes effect at the end of the current billing period unless we agree otherwise in writing. We do not provide prorated refunds for partial billing periods, but we will refund clearly billed errors on request. Taxes, where applicable, are your responsibility.

We reserve the right to change pricing, payment terms, or subscription structure on at least thirty (30) days' notice to active subscribers. If you do not agree to a price change, your remedy is to cancel before the change takes effect.

6. Acceptable use

You may use the Service to:

• Review your own medical records.
• Review the medical records of a loved one in your care, with proper legal authority and the patient's authorization.
• Prepare cited questions for medical appointments and conversations.
• Capture and organize your own observations.
• Export, print, or share briefs Lucy produces, in formats we provide, with members of your dad's care team or with your family.

You agree not to use the Service to:

• Diagnose, treat, prescribe, prevent, cure, or mitigate any disease or condition in yourself or any other person.
• Provide medical advice to any third party, publicly or privately, purporting to derive from the Service's output.
• Practice medicine, nursing, pharmacy, or any other licensed health profession without proper credentials.
• Access records you are not legally authorized to access, including under HIPAA, HITECH, the Confidentiality of Substance Use Disorder Patient Records regulation (42 C.F.R. Part 2), state mental-health-records statutes, or any equivalent law.
• Resell, redistribute, or grant access to the Service to third parties not authorized by us.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service, the underlying AI models, the Capsule chain protocol, or the training-provenance architecture.
• Train any machine-learning model on outputs of the Service without our express written consent.
• Use the Service in any manner that violates any applicable law, regulation, or third-party right; that interferes with the integrity, security, or performance of the Service; that introduces malicious code or attempts to probe, scan, or test the vulnerability of the Service without authorization; or that is otherwise abusive or fraudulent.

7. Your data and your privacy

You retain full ownership of the medical records you connect to or upload through the Service and of any notes or content you contribute. We do not sell that information, and we do not train any model on it without your explicit, informed, opt-in consent. Default storage is encrypted on your device. Optional cloud synchronization, if you choose it, is encrypted on your device before transit and operates under a signed Business Associate Agreement.

Where the Service handles protected health information on your behalf, we and our licensor act as a Business Associate under HIPAA. See our Privacy Policy for the full picture of how we handle your information and the rights you have.

8. Account and security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us promptly at hello@quantumpipes.com of any unauthorized use, suspected breach, or security concern. We may suspend or terminate your access if we reasonably believe your account has been compromised, your actions threaten the security of the Service or other users, or you have materially breached these Terms.

9. Intellectual property

The Service, the Lucy software, the underlying AI models, the Capsule audit-chain protocol, the training-provenance architecture, the website design and copy, and all associated trademarks (including Lucy, Lucy in the Loop, My Dad's Health, the amber-dot mark, and related marks) are owned by Quantum Pipes Technologies LLC (a Wyoming limited liability company) or by Synova Industries as applicable, or licensed to one or both of them. Synova Industries operates the Service under a license from Quantum Pipes Technologies LLC. All rights not expressly granted in these Terms are reserved.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal and family caregiving purposes. This license does not include any right to copy, modify, distribute, sell, or create derivative works of the Service or its underlying materials, except as expressly permitted by us in writing.

Briefs, PDFs, and audit-chain exports that the Service produces in response to your input are yours to use for your personal caregiving purposes. You retain ownership of your own medical records, notes, and inputs. You grant us a limited license to process those inputs solely as necessary to provide the Service to you.

10. Feedback

If you provide ideas, suggestions, or feedback about the Service, you grant us and our licensor a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, and incorporate that feedback for any purpose without obligation or attribution to you.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we and our licensor disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, security, or availability of any clinical content. We do not warrant that the Service will be uninterrupted, timely, error-free, or free of viruses or other harmful components.

The Service is not a substitute for professional medical judgment. Any reliance on Service output for any medical decision is at your sole risk and the sole risk of any person on whose behalf you act.

12. Limitation of liability

To the maximum extent permitted by law, in no event shall Synova Industries, Quantum Pipes Technologies LLC, their affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost data, loss of goodwill, personal injury, emotional distress, or medical outcomes, arising out of or related to your use of or inability to use the Service, whether based in contract, tort (including negligence), strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

In any event, our aggregate liability arising out of or related to these Terms or the Service shall not exceed the greater of one hundred United States dollars (US$100) or the amounts paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In those jurisdictions, the limitations apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Synova Industries, Quantum Pipes Technologies LLC, and our respective affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms, (b) your misuse of the Service, (c) your violation of any third-party right (including any privacy, publicity, or intellectual property right), or (d) any harm caused by your provision of medical advice, diagnosis, or treatment to any person in reliance on the Service.

14. Termination

You may stop using the Service at any time by canceling your subscription (if any) and discontinuing use. We may suspend or terminate your access to the Service for any reason, including violation of these Terms, with or without notice. On termination, your right to use the Service ceases. Provisions of these Terms that by their nature should survive termination, including Sections 9 (intellectual property), 10 (feedback), 11 (disclaimers), 12 (limitation of liability), 13 (indemnification), 15 (governing law), and 16 (dispute resolution), will survive.

15. Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Dispute resolution

Informal resolution first. Before filing any claim against us, you agree to try to resolve the dispute informally by contacting hello@quantumpipes.com with a written description of the dispute and the relief you seek. We will try to resolve the dispute informally within thirty (30) days.

Binding individual arbitration. If the dispute is not resolved informally, you and we agree to resolve any claim, controversy, or dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be conducted in English, in Cheyenne, Wyoming, or by videoconference at the arbitrator's discretion. The arbitrator will have the authority to grant any remedy that would be available in court, except that the arbitrator may not award any relief that affects any person other than you.

Class-action waiver. You and we agree that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Exceptions. Notwithstanding the foregoing, either party may (a) bring an individual action in small claims court, (b) seek injunctive or equitable relief in a court of competent jurisdiction to address an actual or threatened infringement of intellectual property rights, or (c) file suit to enforce an arbitration award. Nothing in this Section limits any non-waivable right you may have under applicable law.

Opt-out. You may opt out of the arbitration agreement and class-action waiver in this Section 16 by writing to hello@quantumpipes.com within thirty (30) days of first accepting these Terms, identifying the email address associated with your account or waitlist registration. Opting out does not affect any other provision of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. The most current version is always available at mydadshealth.com/terms and is dated at the top. Material changes will be announced on the Site and, for active subscribers, by email at least thirty (30) days before they take effect. Your continued use of the Service after the effective date of an updated version constitutes your acceptance of the updated Terms.

18. Miscellaneous

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject matter. If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign or transfer these Terms or any rights under them without our prior written consent; we may assign these Terms freely. Any notice to you may be delivered by email to the address associated with your account or by posting on the Site; any notice to us must be sent to hello@quantumpipes.com.

19. How to contact us

Questions about these Terms can be sent to hello@quantumpipes.com. Privacy and security reports can also be sent to that same address. Postal mail can be addressed to: Synova Industries, Legal Department, c/o Quantum Pipes Technologies LLC, in care of the registered agent of record in Wyoming, United States.